CODE OF PRACTICE ON COMPLAINTS HANDLING 

 

HOW DO I MAKE A COMPLAINT?

You can first contact us by telephone, email (support@loitv.ie) or letter and inform us of your complaint.  A member of our staff will contact you to discuss what concerned you and attempt to resolve the matter to your satisfaction.  If we cannot resolve your complaint to your satisfaction, and you are satisfied that your complaint is covered by this Code of Practice, you should submit the following details in writing (letter, or email):

 

- your name and address


- the category of complaint; (please refer to the categories of complaints in ‘What I can complain about?’ above)


- the date, time and name of broadcast;


- detail exactly what, in the broadcast, concerned you;

 

In order for your complaint to be accepted and considered, it must include the above details and must refer to a programme, advertisement or other form of commercial communication already broadcast on our service.


Personal details submitted are for use by LOITV only. LOITV is committed to protecting the rights and privacy of individuals in accordance with relevant Data Protection legislation.
If, by reason of disability or other good reason, you are unable to submit the complaint in writing, please contact us and we will assist you to do so.
We will not accept complaints which we deem to be of a frivolous or vexatious nature.